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Through Wall System FAQs Archives - Welcome to the WP
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We'd like you to know more about Vigilant as a company. Here are answers to some of the questions we're commonly asked. If you would like more information, call us on (888) 556-2032, email us at: info@vigilantinc.com or submit your question or feedback on our support form and we'll be happy to answer your questions.

What are the differences between available Through Wall Cooling Systems?

Review our Through Wall Cooling Systems comparison chart to understand the differences between the available systems.

How do I know what size system I need to properly cool my wine cellar?

The size of the system is best determined by the cubic feet of wine cellar space that needs cooling. The pricing guide shown on the ‘Pricing’ tab of each cooling system web page will guide you towards choosing the best through wall cooling system for your application.

How do I prepare my space for active conditioning?

A wine cellar that is going to be actively conditioned must be specially prepared to ensure efficient performance of the systems and to avoid issues with condensation. To learn more about the proper build out of your actively cooled wine cellar review our building a wine cellar and wine cellar conditioning educational pages.

Can the system be serviced on site?

Wine Guardian Through Wall System The Wine Guardian Through Wall System can be serviced on site by an HVAC professional. WhisperKOOL Through Wall Systems Some warranty repairs for the WhisperKOOL Ducted Split must be done at the manufacturer’s facility, others can be done on site.

What is the warranty?

Wine Guardian Through Wall System The Wine Guardian Through Wall System has a 2 year Parts & Labor with a 5 year compressor warranty. Review the last page of the Wine Guardian Through Wall system owner’s manual for detail on the warranty. WhisperKOOL Through Wall Systems The WhisperKOOL Through Wall Systems have a limited 2-year product/5-year compressor warranty from the date of purchase.

Is the System UL & ETL rated?

All the through wall systems we sell are either UTL or UL listed.

Does the system need a condensate drain?

The Through Wall cooling systems do not generally require a condensate line. However, it is recommended that one be installed in case of excessive humidity and condensation.

What are the power requirements?

Through wall cooling systems run on 110V power and require a three prong outlet. Consult your unit’s specification sheet for exact circuit power requirements.

Does the system require an HVAC Professional for installation?

Most though wall wine cooling systems are plug-and-play and do not require an HVAC professional for installation.

What other options can you add to the system?

Exhaust ducting kits, exterior ducting kits (on some models), cold air supply kits.